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Shipping & Delivery Policy

Last Updated: October 19, 2025

🌐 NeuverraX provides digital software services and does not ship physical products. All our products and services are delivered electronically.

1. Nature of Our Services

NeuverraX specializes in software-as-a-service (SaaS) and digital products:

  • Abacus Sensei: Cloud-based learning platform (web and mobile app access)
  • Research Copilot: Online research assistant tool
  • Consulting Services: Virtual meetings and digital deliverables
  • Educational Materials: Downloadable PDFs, videos, and digital resources

Since all our offerings are digital, there are no physical shipping costs, delivery delays, or customs fees.

2. Digital Delivery Methods

Software Access (Abacus Sensei & Research Copilot)

Instant Access Upon Subscription:

  • Delivery Time: Immediately after payment confirmation
  • Access Method: Login credentials sent to your registered email
  • Platform: Access via web browser or mobile app download links
  • Availability: 24/7 from anywhere with internet connection

What You Receive:

  1. Welcome email with account activation link
  2. Login instructions and getting started guide
  3. Links to download mobile apps (if applicable)
  4. Access to support documentation and tutorials

Digital Products & Educational Materials

Download Delivery:

  • Delivery Time: Instant download link upon purchase
  • Access Period: Download link valid for 30 days
  • Format: PDF, video files, or ZIP archives
  • Backup: Access to purchased items in your account dashboard

Consulting Deliverables

Project Deliverables:

  • Method: Shared via secure cloud storage (Google Drive, Dropbox, or similar)
  • Timeline: As specified in project agreement/statement of work
  • Format: Documents, presentations, code repositories, or design files
  • Access: You receive full ownership and download rights

3. Delivery Timelines

Product/Service Delivery Time
Software Subscriptions Instant (within 5 minutes)
Digital Downloads Instant (immediately)
Custom Reports/Analysis 3-7 business days
Consulting Deliverables Per project timeline
Custom Development Per milestone agreement

4. Access Requirements

To access our digital services, you need:

Technical Requirements:

  • Internet Connection: Broadband recommended (minimum 2 Mbps)
  • Supported Browsers: Chrome, Firefox, Safari, Edge (latest versions)
  • Mobile Devices: iOS 13+ or Android 8.0+
  • Email Access: For receiving account credentials and notifications

Account Setup:

  • Valid email address
  • Password of your choice
  • Acceptance of Terms of Service

5. Delivery Issues & Support

If You Don't Receive Access

Common Issues & Solutions:

1. Email Not Received (most common):

  • Check spam/junk folder
  • Check promotions tab (Gmail)
  • Wait 10-15 minutes for email delivery
  • Add info@neuverrax.com to your contacts

2. Login Issues:

  • Use "Forgot Password" to reset
  • Ensure you're using the correct email address
  • Clear browser cache and cookies
  • Try a different browser or device

3. Payment Processing Delays:

  • Some banks may take 5-10 minutes to confirm payment
  • Check your payment confirmation email
  • Verify charge appeared on your account

Contacting Support

If you experience delivery issues:

  • Email: support@neuverrax.com
  • Response Time: Within 24 hours (typically within 4 business hours)
  • Include: Your registered email, purchase confirmation, and description of issue

6. Geographic Availability

Our digital services are available globally in all countries except where prohibited by law or international sanctions.

Supported Regions:

  • ✅ India and South Asia
  • ✅ United States and Canada
  • ✅ European Union countries
  • ✅ United Kingdom
  • ✅ Australia and New Zealand
  • ✅ Southeast Asia
  • ✅ Middle East
  • ✅ Latin America

Language Support:

  • Currently: English
  • Coming Soon: Hindi, Spanish, Mandarin

7. Data Privacy & Security

All digital deliveries are secured:

  • Encryption: TLS/SSL encryption for all data transmission
  • Secure Storage: Cloud infrastructure with enterprise-grade security
  • Access Control: Password-protected accounts with optional two-factor authentication
  • Compliance: GDPR and data protection regulations

8. Re-Delivery & Backup Access

Software Subscriptions:

  • Access credentials can be reset anytime via "Forgot Password"
  • Your account and data remain accessible throughout subscription period
  • No re-delivery fees for resetting access

Digital Downloads:

  • Re-download available from your account dashboard
  • Download links remain valid for 30 days from purchase
  • After 30 days, contact support for re-delivery (no charge)

Lost Access:

  • Contact support with proof of purchase
  • We'll verify your identity and restore access
  • No additional fees for legitimate access recovery

9. Enterprise & Institutional Delivery

For Schools & Organizations:

Bulk License Delivery:

  • Admin dashboard access for license management
  • CSV upload for bulk user creation
  • Single Sign-On (SSO) integration available
  • Dedicated onboarding support

Custom Deployment:

  • White-label options (if applicable)
  • Custom domain setup
  • Integration with existing systems
  • Timeline: 2-4 weeks for full deployment

10. Service Updates & New Features

As a SaaS provider, we continuously improve our products:

Automatic Updates:

  • No action required from you
  • Updates deployed seamlessly